Shipping policy

Shipping Policy

All orders ships from Miami, Florida. Our small team prepares each order to ensure it arrives to you in perfect condition.

Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. Please expect processing delays during peak seasons and around launch periods.

Once your order has shipped, you will receive a confirmation email with your tracking number.

Domestic Shipping (US)
We currently ship within the United States only.

Delivery times are estimates only and are not guaranteed. Tara & Gaia is not responsible for delays caused by carriers, severe weather, or other circumstances outside our control.

P.O. Boxes
UPS cannot deliver to P.O. Boxes or APO/FPO addresses. If a P.O. Box is entered at checkout for an Express order, we will contact you for an alternative address, which may delay delivery. We recommend using Standard shipping for P.O. Box addresses.

Address Changes
Please ensure your shipping address is correct before placing your order. If you need to update your address, contact us at hello@taraandgaia.com immediately. We cannot change a shipping address once a shipping label has been created.

Order Cancellations
If you need to cancel your order, please contact us at hello@taraandgaia.com as soon as possible. We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation once an order has been processed or a shipping label has been created. We process orders quickly, so please reach out immediately after placing your order.

Pre-Orders
Some pieces may be available for pre-order when stock is limited or a new drop is incoming. Pre-order items are clearly marked on the product page with an estimated ship date.

Pre-order pieces will ship within the timeframe specified on each product page. In the event of a delay, we will notify you by email with an updated estimated arrival date. Shipping delays on pre-order items do not qualify for refunds or cancellations.

If you order both in-stock and pre-order items in the same order, your order will ship together once all items are available. If you would like your in-stock items shipped separately, please contact us at hello@taraandgaia.com before your order is processed — additional shipping charges may apply.

Return to Sender
If a package is returned to us due to an incorrect address, failed delivery, or refusal, we do not issue refunds for the original shipping cost. We will contact you upon receiving the returned package. If no response is received within 7 days, store credit will be issued for the order value minus shipping costs.

Lost or Damaged Packages
If your package arrives damaged, please contact us at hello@taraandgaia.com within 48 hours of delivery with your order number and photos of the damage. We will do our best to make it right.

Tara & Gaia is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. We recommend contacting the carrier directly to file a claim.

Contact
For any shipping related questions, please contact us at hello@taraandgaia.com.